Last updated: 30 September 2026
Wings of Hope (“we“, “us” or “our“) is committed to protecting the personal data of our members, applicants, donors, partners and website visitors in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA“). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over it.
1. Personal Data We Collect
Depending on how you interact with us, we may collect: your name, email address, organisation, membership tier and payment/billing details (when you apply for or renew a membership); the information you submit through our contact and application forms; your IP address and browser information when you visit our website; and cookies used for login sessions and basic site functionality. We do not knowingly collect more personal data than is necessary for the purposes below.
2. Why We Collect and Use Your Personal Data
We collect and use personal data to: process and administer membership applications, renewals and payments; communicate with you about your membership, events, and programme updates; respond to enquiries submitted through our forms; maintain the security and proper functioning of this website; and, where you have given consent, send you updates about Wings of Hope. We will not use your personal data for a new purpose without either your consent or a legal basis permitted under the PDPA.
3. Consent
By submitting your personal data to us through this website — for example, by completing a membership application or contact form — you consent to our collection, use and disclosure of that data for the purposes set out in this Policy. You may withdraw your consent at any time by contacting us using the details in Section 9, subject to legal or contractual restrictions and reasonable notice.
4. Disclosure of Personal Data
We do not sell your personal data. We may share personal data with service providers who process it on our behalf strictly to deliver our services — for example, our website hosting provider, payment processor, and email delivery provider — and only to the extent needed for that purpose. We may also disclose personal data where required by law or to protect our legal rights.
5. Retention of Personal Data
We retain personal data only for as long as it is necessary for the purposes it was collected, or as required by law (for example, accounting and tax obligations). When personal data is no longer needed for these purposes, we will securely delete or anonymise it.
6. Protection of Personal Data
We implement reasonable administrative, technical and physical safeguards to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, including secure hosting, encrypted payment processing, and restricted administrator access.
7. Access and Correction
Under the PDPA, you have the right to request access to the personal data we hold about you and to request correction of any inaccurate or incomplete data. You may make such a request by contacting us using the details in Section 9. We will respond within a reasonable time and may require verification of your identity before doing so.
8. Cookies
This website uses cookies for essential purposes, such as keeping you logged in to your member account and remembering your session. These cookies do not track you across other websites. You can control or disable cookies through your browser settings, though some parts of the site — such as your member account — may not function correctly without them.
9. Contact Us
If you have any questions about this Privacy Policy, or wish to make an access, correction or withdrawal-of-consent request, please contact us at cheeyung@siae.org.sg.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of this website after any changes constitutes acceptance of the revised Policy.